By Paulius Damašas, CEO
On a mountain, in a forest or at the end of a farm track, the decisive question is never which sauna. It is whether the thing can physically get there, and what happens on the day if it cannot. Celsium delivers to remote and alpine sites, and every one of them is assessed individually, because the answer depends on the last 300 metres of road rather than on the country in the address.
This guide sets out what that assessment looks at, what standard delivery includes, what the extra equipment does, who is responsible for the lift, and what to have ready before a lorry is loaded in Lithuania.
Yes, and there is no excluded region. Celsium’s own answer is that no location is ruled out, because the saunas travel flat-pack: what leaves the factory is a set of packages and sections, not a finished building on a lorry bed. A finished cabin has a shape that some roads simply refuse. A flat-pack does not, which is why the question stops being geography and becomes logistics.
The honest qualifier is the useful part: every remote or mountain address is assessed individually rather than quoted from a table, because two chalets in the same valley can have completely different answers depending on the road, the gate and the ground.
That is why the process starts with information rather than with a price. Send the address and the access detail first, and the transport solution is designed around it.
Five inputs decide everything else, and a delivery enquiry that contains all five gets a real answer instead of a question back.
A short video walked from the public road to the final position, filmed on a phone, answers most of these at once and is the single most useful thing a customer can send.
Standard transport is lorry delivery to an accessible unloading point. It is not a mountain service by default and it is not a carry to the back garden. Where a lorry can legally and safely stop and unload is where standard delivery ends, unless a different arrangement is agreed in the order confirmation.
For a normal driveway with firm ground, that is usually all a project needs. For a site up a switchback, behind a wall or across soft ground, the interesting part is what happens next.
Where the standard delivery cannot reach the final position, equipment is arranged case by case and at extra cost. The options Celsium works with, and the problem each one solves:
Modular and sectional cabins matter here, because a building that arrives in sections can pass an entrance a finished cabin cannot, and construction type decides how a unit can be handled. That is worth reading alongside the comparison of insulated and solid wood construction while the model is still being chosen, rather than after.
This is the paragraph most delivery pages leave out. Under Celsium’s published general conditions of sale, for the delivery and installation of an outdoor product it is the responsibility of the customer or end client to arrange, in their own name and at their own expense, an appropriate lifting device such as a crane, able to place the sauna safely at a location that has been properly prepared for it. Those conditions apply to buyers acting in a commercial or professional capacity, and may be applied to a consumer contract by agreement without prejudicing statutory rights.
In practice, most remote projects run the other way round: Celsium arranges the equipment as part of the individually assessed solution, and the cost sits on the quotation. Both routes are normal. What is not normal, and what causes the arguments, is arriving on the day without having agreed which one applies.
So the rule for any buyer, at Celsium or anywhere else: the lifting arrangement is named in the order confirmation, with who provides it and who pays.
The conditions are explicit, and it is better to read this now than on the day. If the sauna cannot be placed at the designated location because the conditions are not met, the seller is considered to have fulfilled the delivery obligation. The cabin is then placed temporarily somewhere suitable on the customer’s premises if that is possible, or stored in a rented facility nearby, or returned to the company, with a new delivery date agreed afterwards. All costs of that storage and redelivery are borne by the customer or end client. Refusing or delaying delivery carries its own contractual penalty as well.
Read plainly: an unready site is not a postponed delivery, it is a completed delivery with the sauna in the wrong place and the meter running. The access assessment is the cheapest insurance in the entire project.
Products are delivered under the Incoterms 2020 FCA clause from the production facility in Siauliai, Lithuania, unless the price list, the quotation or the order confirmation says otherwise. The delivery period begins when Celsium confirms the order, and not before the required advance payment. For a custom product it does not begin until the technical questions have been settled between both sides. Payment runs in two parts: 50 percent before manufacturing starts, and the balance when the products are ready for transport but before loading.
So the base, the drainage and the electrical supply are not “after delivery” jobs. The groundwork guide covers what a correct base looks like and why drainage decides the life of the cabin; on a remote site it also decides whether a machine can stand next to it on the day.
Celsium does not publish seasonal cut-off dates for alpine deliveries, so the honest answer is that the season is handled inside the individual assessment rather than by a date in a calendar. What is knowable in advance is that the road decides: weight and width limits change in winter, some passes and forest tracks close, and a site that is straightforward in July can be unreachable in February.
Two practical consequences. Start the access conversation months rather than weeks before you want the sauna, because the production slot and the weather window have to line up. And where Celsium arranges the transport, the exact delivery time is notified with reasonable advance notice, which is the point at which the machinery, the helper and the parking are all confirmed. If you are choosing a cabin for a hard winter climate, the climate guide is the companion piece to this one.
Transport damage on a delivery that was not checked is excluded from the warranty, which makes the handover inspection the highest-value ten minutes of the whole project. Damage or a manufacturing defect found on arrival is reported within 48 hours of delivery under the returns and refunds policy, and the conditions of sale require the goods to be inspected immediately, with notification of any non-conformity within seven calendar days and photographs where possible.
The checklist is short:
What the warranty does and does not cover after that is set out in the warranty and service guide.
Unless the price list or the quotation says otherwise, prices include the packing of the products but exclude transport and insurance costs, value added tax, customs duties and any other costs of customs clearance. For a remote or cross-border site that is the sentence to plan around, because the delivered cost is the product, plus the transport solution, plus whatever your border charges.
Celsium quotes transport per address rather than publishing a rate, and on a mountain site that quote is the only honest number, because the equipment decides it. Ask for the transport line to be itemised on the quotation, and ask what it includes: the unloading, the lift, and the placement are three different things.
Copy this, fill it in, and a delivery answer comes back in one round rather than four.
Talk to a design consultant. Send the checklist with your first message and we will answer with a transport plan rather than a question. Or book a consultation.
Yes. Celsium delivers to remote and alpine sites, and each one is assessed individually rather than quoted from a fixed list of regions. The assessment is based on the exact address, access information, road restrictions, entrance dimensions and the unloading area, and the transport solution is designed around those five things.
No region is excluded. The saunas are delivered flat-pack rather than as a finished building on a lorry bed, so there is no address the packages cannot in principle reach. What varies is the transport solution for the last stretch, which is why every remote site is assessed individually before a price is given.
By looking at the route and the final position together. Celsium asks for the exact address, access information such as surface and gradient, any weight, width or height restrictions on the road, the dimensions of gates and entrances, and the unloading area. A short video walked from the public road to the final position answers most of those questions at once.
Not always. Standard transport is lorry delivery to an accessible unloading point, and where the ground is firm and the access is direct a forklift is often enough. A HIAB crane is used where the cabin has to be lifted over a wall, hedge or level change, and a Moffett is used where there is nothing on site to unload with.
Under Celsium’s published conditions of sale, the customer or end client arranges an appropriate lifting device in their own name and at their own expense. In practice Celsium can arrange a forklift, Moffett, HIAB crane, smaller transfer vehicle or specialist placement service at extra cost as part of the individual assessment. Whichever applies, have it named in the order confirmation.
If the sauna cannot be placed at the designated location because the conditions are not met, the delivery obligation is considered fulfilled. The cabin is placed temporarily on the premises if possible, or stored nearby, or returned, and a new delivery date is agreed. All storage and redelivery costs are borne by the customer, which is exactly what the access assessment exists to prevent.
No. Unless the price list or quotation states otherwise, prices include packing but exclude transport and insurance costs, value added tax, customs duties and any other costs of customs clearance. Transport to a remote address is quoted per address, because the equipment the site needs decides the figure.
Count the packages against the documents, photograph each package before opening it, and look at glazing, corners and edges first. Write any damage onto the delivery paperwork before you sign. Damage found on arrival is reported within 48 hours, and transport damage on a delivery that was not checked is excluded from the warranty.
Months rather than weeks. The delivery period starts when the order is confirmed and the advance payment is received, custom products do not start until the technical questions are settled, and on a mountain site the production slot has to line up with a weather window and with whatever the road allows at that time of year.
Sauna Drainage and Groundwork Guide · How to Choose the Right Backyard Sauna for Your Climate · Insulated vs Solid Wood Saunas · Sauna Warranty and Service Explained
The Complete Guide to Home Saunas, Celsium’s full guide to choosing, buying and owning one.
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